Privacy Policy

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We may collect and process the following information:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Payment details (processed securely via third-party payment providers)

• Order history

• Website usage data (via cookies)

We do not knowingly collect personal data from children.

We use your personal data to:

• Process and fulfil orders

• Provide customer support

• Send order confirmations and updates

• Comply with legal obligations

• Improve our website and services

• Send marketing emails (only where you have opted in)

We only process your data where we have a lawful basis to do so under UK GDPR, including contract performance, legal obligation, or legitimate interest.

Payment details are processed securely by third-party providers (such as Stripe, PayPal, or Shopify Payments). We do not store full card details on our servers.

We may share your information with:

• Payment processors

• Delivery providers

• Website hosting providers

• Professional advisers (where necessary)

We do not sell or rent your personal data to third parties.

We retain personal data only for as long as necessary to:

• Fulfil your order

• Meet legal, tax, and accounting obligations

• Resolve disputes

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent (where applicable)

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

You can contact us at Sales@bololabs.co.uk to exercise these rights.

Our website may use cookies to:

• Enable website functionality

• Analyse traffic

• Improve user experience

You can manage cookies through your browser settings.

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date